The experience we had today with your crew was great. We had a hot water heater replaced. This is a precautionary measure as the original hot water heater was coming up on 12 years of age. If not for the fact that I knew a unit was a brand-new unit installed I never would've known they were here. They were able to come and remove the old hot water heater and install the new one in just about one hour. Your staff told us what to expect and kept us informed. Both of the technicians were courteous and professional. Highly recommended.
Very pleased with the outcome. The installers did a fantastic job!
12/12/18 Absolutely well done. Technicians arrived on time, analyzed the installation, briefed me on the process, told me the added costs, got my approval and installed the water heater. I couldn’t be more satisfied. Installers very professional, cleaned up the area, and departed. Very professional!
Bought a new hot water heater through Home Depot and had it installed by Fairfax Electric, Plumbing, & Gas. The installers were very professional and friendly and discussed every step of the process with me as they went. When I had a question about the bill a representative contacted me and addressed my issue right away. Would definitely recommend them and use them in the future.
I had to replace a gas water heater that was leaking and called Fairfax Electric, Plumbing & Gas after getting an estimate from one of the major companies you always see on TV and hear on radio. FE, P&G was terrific throughout the entire process. They were able to discuss my options and get me an estimate the same day as I called. They performed the work 3 days after I got an estimate and gave me the option to schedule the installation the next day. From the front office staff to the guys who did the installation, they were professional, prompt, and a pleasure to deal with. Not only that, they were $800 cheaper than their competitor who I originally called. Highly recommend. Would 100% use them again.
Gina, in the office was a great help, she took the time to speak with me while I was still at Home Depot and again when I got home. She got everything set up to install, gave me a quote they stuck by and was very knowledgeable. Today William and Dre returned to install my new hot water heater located between the second and third floor of our townhouse. They came yesterday but the mats needed to cover the floors of my wooden steps had not come in and rather than taking a chance of scratching the stairs, they graciously rescheduled for today. They were very conscientious as they moved the heavy tanks through my house, did a great job with the installation and explained the workings of the new tank. All three were very professional and personable. They made the hassle of replacing an appliance a pleasure!
06/02/2018 Quick, efficient, and neat.
The installer of my hot water heater from Fairfax Electric Plumbing & Gas were great! It's only been 2 days but so far, everything works great.
Russell and Sam did a great job on the hot water heater install. They worked efficiently and effectively together and seemed very knowledgeable about the product. I asked a bunch of questions and they were kind enough to address all of them and not dismiss me in any way. I appreciated their professionalism and courtesy.
3/6/2018 Excellent service...we were very pleased.
Gina was the woman I spoke with to set everything up and she was absolutely wonderful. She went through each water heater and pricing and helped me choose the right one for my home. I called her several times and she answered each time.
Everyone involved with the new water heater purchase/delivery/Installation was top notch. From answering all related questions about the water heater, to additional pumping work, optional items needed to install the water heater.
Fabulous!!! They were punctual, polite, super-efficient. I called and placed the order and had the install within two days on my timetable. We had a snag with payment due to holiday fraud alerts on credit cards and they worked it out immediately. I HIGHLY recommend them :)